CISV Contact Information

Contact:

Denise Helwig

Phone:

210-369-0358

Fax:

210-369-0389

E-Mail:

dhelwig@comsoltx.com

Cables: Printer, Disk, Network, etc.

Cameras, Digital, For Windows (Including Liquid Crystal Display)

Chips: Accelerator, Graphics, Math Co-Processor, Memory (RAM and ROM), Network, SIMMS, etc.

Communication Boards: Fax, Modem (Internal), etc.

Drives, Compact Disk (CD ROM, etc.)

Drives, Floppy Disk

Drives, Hard/Fixed Disk

Drives, Tape

Expansion/Accelerator Boards: Hard Drive Controller Cards, Memory, Processor, SCSI, Video Cards, etc.

Keyboards

Microcomputers, Desktop or Towerbased

Microcomputers, Handheld, Laptop, and Notebook

Microcomputers, Multi-Processor

Modems, External, Data Communications

Monitors, Color and Monochrome (CGA, VGA, SVGA, etc.)

Motherboards

Network Components: Adapter Cards, Bridges, Connectors, Expansion Modules/Ports, Firewall Devices, Hubs, Line Drivers, MSAUs, Routers,

Peripherals, Miscellaneous: Joy Sticks, Graphic Digitizers, Light Pens, Mice, Pen Pads, Trackballs, etc.

Power Supplies and Power Related Parts, Internal

Printer Sharing Devices

Printers, Inkjet

Printers, Laser

Printers, Pen Plotter

Printers, Digital

Printers, Thermal

Printers, Microcomputer (Not Otherwise Classified)

Recycled Microcomputer Hardware and Peripherals

Retrieval Systems, Computer Assisted: Indexing, Retrieval (CD ROM Jukebox, etc.) and Access Systems

Scanners, Document: Handheld, Desktop and High Volume

Scanners and Readers, Magnetic Strip

Scanners and Readers, Optical Character: Bar Code, Remittance Scanner/Processors, etc.

Terminals and CRTs: Data Processing Systems

Batteries, Computer and Peripheral

Battery Chargers, Computer and Peripheral

Compact Disks, DVD, ROM, etc.

Computer Instructional Aids and Training Devices

Diskettes, Disk Packs, Floppy Diskettes, Labels, etc.

Graphic Supplies for Plotters and Printer Plotters: Inks, Pens, Penholders, Chemicals, Paper, etc.

Printer Accessories and Supplies: Chemicals, Forms Tractors, Inks and Cartridges, Label Sheets, Sheet Feeders, Toner Cartridges, Wheels,

Projection Devices and Accessories: Interactive Conferencing Boards, LCD, Pads, Panels, etc.

Storage Devices for Tapes and Diskettes: Containers, Racks, etc.

Tapes, Tape Cartridges, Tape Cassettes, Tape Reels, Tape Labels, etc.

Accounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc.

Bar Code Software (Microcomputer)

Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.

Communications: Networking, Linking, etc. (Includes Clustering Software)

Computer Aided Design and Vectorization Software

Database Software

Desktop Publishing

Driver and Hardware Support Programs

EDI (Electronic Data Interchange) Translator Software, Microcomputer

E-Mail Software

E-Commerce Software (Microcomputer)

Graphics: Clip Art, Demos, Presentation, Slide Shows, etc.

Internet and Web Site Software for Microcomputers

Inventory Management

OCR and Scanner Software

Project Management

Utilities: Back-up, Batch File, Firewall, Menus, Operating System, Network Operating System, Network Management, Recovery, Screen, Security

Computer Hardware Consulting

Computer Software Consulting

Computer Network Consulting

Feasibility Studies (Consulting)

Installation of Computers, Peripherals, and Related Equipment (Including Software)

Networking Services (Including Installation, Security, and Maintenance )

Support Services, Computer (Includes Computer Warranties)

Personnel Services, Temporary

Maintenance, Repair, Support Plan
Computer Solutions Technical Services Division provides its clients with a variety of support options that are focused on maximizing end-user productivity by minimizing the impact of a poor performing or broken computer. This division is staffed by a team of skilled professionals possessing industry recognized certifications from vendor partners such as, HP/Compaq, IBM and Dell. Each member of the team is dedicated to delivering the highest level of Client Satisfaction. Services available include the following: • Maintenance Contracts based on Service Level Agreements (SLA) Tailored to meet specific requirements of each client. Customizable options include: o Coverage hours o Response Time Commitment o Repair or Return to Service Commitment o Reporting o Invoicing o Critical Parts Inventory • Warranty Repair Services. Currently Authorized on the following: o HP o Compaq o IBM o Dell • Time and Materials Support o Competitive Hourly Rates o Expedite Rates available for emergencies • Upgrades o Internal/External Peripherals o Software • Preventive Maintenance o Laser Printers o Desktop Health Checks • Deployment Services o Desktop Rollouts o Printers Rollouts Each of the offerings listed above can be tailored to meet each client’s specific requirements. Contact Tommy Williams, Technical Services Manager, at (210) 369-0759 between 8:00 a.m. – 5:00 p.m. for additional information. After hours support available upon request.

Statement of Guarantee
Computer Solutions will make available equivalent replacement parts for a product sold to the state for at least three years after a products is discontinued.