Kronos Incorporated

VID # 1-04-264-0942-000 48680

CISV Ordering Address:
2600 Via Fortuna Drive, Suite 320
Ausitn, Texas 78746

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CISV Contact Information


Mark Butler






Class/Item #


Results Per Page

Product / Services Information

Group Description

Time and Attendance Data Collection Systems


Time Clocks and Recorders, Accessories, Parts


QIntegrated Hardware-Software I.T. Solution (Mini/Mainframe Computer)


Terminals and CRTs: Data Processing Systems


QAccounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc.


QBiometric Authentication System Software for Microcomputers


QHuman Resources Software


QIntegrated Software


Personnel Software


QSoftware, Microcomputer (Not Otherwise Classified)


Accounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc.


QBiometric Authentication System Software for Mini/Mainframe Computers


QHuman Resources Software


QPersonnel Software


QSoftware, Mini/Mainframe Computer (Not Otherwise Classified)


Computer Hardware Consulting


Software maintenance - choose from silver, gold or platinum plans with help desk and on-site support.


Computer Network Consulting


QApplications Software (For Main Frame Systems)


QApplications Software (For Minicomputer Systems)


QSoftware Maintenance/Support


QSoftware Updating Services

Catalogue Products / Services

Maintenance, Repair, Support Plan
Kronos Support Services At-A-Glance Plus Service Features: Technical Account Manager: A seasoned service professional who will draw upon a vast knowledge of Kronos products and services to provide you with proactive,consultative expertise. For Platinum Plus customers, a TAM is available 24 hours per day, 7 days per week; For Gold Plus customers, a TAM is available from 8:00 a.m. –5:00 p.m., Monday – Friday. Equipment Services: • Depot Exchange Service: A replacement unit will be sent to you via next business day delivery. When you receive it, you send the terminal needing service to a Kronos Depot Repair Center. • Depot Repair Service: You send the terminal needing service to a Kronos Depot Repair Center. Upon receipt, Kronos will repair and return the product to you within ten business days. No replacement unit is provided. Components of Platinum Support Plan: Platinum customers have access to all service features listed below. They also have the option of upgrading to Platinum Plus, thereby gaining access to “Plus Service Features: Telephone Support: 24 x 7 x 365 access to support engineers via our toll-free telephone number (available from 8:00 a.m. – 5:00 p.m., Monday – Friday, for Gold Plus, Gold and Silver customers). Technical Advisories: Technical alerts available via our self-help portal. Check in regularly to be aware of issues before they affect you. HR and Payroll Answerforce: A resource on our self-help portal that provides instant,authoritative answers to all your HR- and payroll-related questions. Gain access to government compliance data, best practices, pay calculators and more! SHRM e-Learning: SHRM’s online educational environment featuring HR-related mini-courses facilitated by leading industry experts, accessible via our self-help portal. Learning Quick Tips: Pre-recorded, mini-training modules that provide advice on how to perform specific tasks pertaining to your Kronos application. Brown Bag Sessions: Live virtual workshops covering a variety of hot topics. Service Case Studies: Studies that provide you with an in-depth understanding of technology and how Kronos applications incorporate that technology. Technical Insider: Your technology guide for best practices, procedures and tools. Software Assurance*: The latest available product releases, updates, and patches, including legislative and compliance updates. Documentation*: Product manuals and related documentation. Live Online Support*: A Web-based screen-sharing application enabling Kronos support engineers to remotely view your issue and help you solve problems real-time. Knowledge Base*: An online database that is tightly integrated with our Global Support Center’s case management system. It contains thousands of answers to questions about Kronos products and is frequently updated. Customer Forums*: Organized by product platform and using threaded messaging, our customer forums allow you to post questions to other forum visitors or provide advice to someone else’s query. Frequently Asked Questions*: Before consulting our Knowledge Base, consult our collection of FAQs. The content comes directly from the Knowledge Base, so you can be sure it is frequently updated. e-Case Management*: Track your open cases, monitor steps taken toward resolution and provide additional information to help with problem diagnosis and resolution. Product Tutorials*: Learn about your Kronos applications through self-paced tutorials. Components of Gold Support Plan: Gold customers have access to all Platinum components except for 24 x 7 TAM access and 24 x 7 phone support. They have the option of upgrading to Gold Plus thereby gaining access to “Plus Service Features.” Gold customers receive 8:00 a.m. – 5:00 p.m., Monday – Friday, local time phone support. Components of Silver Support Plan: Silver support customers are limited to the services delineated by an asterisk above.

Statement of Guarantee
Kronos Incorporated will make available equivalent replacement parts for a product sold to the state for at least 3 years after a product is discontinued.